Shipping & Returns
SHIPPING
All orders are processed within 1-3 business days of receipt. Orders are not processed or shipped from Friday 12pm EST through Sunday, or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days, If your shipment experiences a significant delay, we will contact you via email or phone.
shipping charges
Shipping charges for your order will be calculated and displayed at checkout. International shipping is not provided. You will receive a shipment confirmation email once your order has shipped.
incorrect shipping address
We will make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as valid. If we cannot validate the address, we will try to contact you. If we cannot contact you, the order will be canceled and refunded.
RETURNS
You have 15 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
REFUNDS
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take 7-10 days for your bank or credit card company to process and post the refund too.